Shipping & Delivery
This Shipping Policy applies to orders placed through Coagulatus, operated by Qingchuang (Wuhan) Trading Co., Ltd.
Shipping time consists of two stages: order processing and transit after shipment.
1. Order Processing Time
After an order is placed and payment is successfully received, we normally require up to 72 hours to process the order.
Order processing may include payment verification, inventory confirmation, quality checks, packaging, and preparation for shipment.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from shipping or transit time.
During promotional periods, holidays, unusually high order volumes, inventory adjustments, or other exceptional circumstances, processing may take longer than usual.
2. Estimated Shipping Times
Estimated shipping times begin after the order has been processed and handed over to the shipping carrier.
For items that are in stock, estimated standard shipping times are generally:
United States & Canada: 2–4 weeks
Australia & New Zealand: 2–4 weeks
United Kingdom & Europe: 2–4 weeks
Other Countries and Regions: 2–5 weeks
These delivery periods are estimates only and are not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, carrier, customs processing, local postal services, weather, public holidays, remote-area delivery, address accuracy, or other circumstances outside our reasonable control.
3. Shipping Charges
Any applicable shipping charge will be displayed during checkout before you submit your order.
Shipping fees may vary depending on factors such as your destination, selected shipping method, order value, and any promotional shipping offer that may apply.
The shipping amount shown during checkout for your order will be the applicable shipping charge for that transaction.
Additional customs duties, import taxes, brokerage charges, or similar fees may apply to international orders. Unless checkout expressly states that such charges are included, they may be collected separately by customs authorities, carriers, brokers, or other relevant parties.
4. Shipping Insurance
Where an insured shipping option is offered and selected during checkout, additional protection may apply if a shipment is confirmed lost in transit or arrives damaged.
If you believe your insured shipment has been lost or damaged, please contact us at support@coagulatus.com and provide your order number, tracking number, and any reasonably requested supporting information, such as photos of the package or damaged item.
After reviewing the available information, we may provide an appropriate resolution in accordance with the applicable shipping and refund terms.
Shipping insurance does not automatically apply unless an insured shipping option is included in or selected for your order.
5. Priority Insured Shipping
If Priority Insured Shipping is displayed as an available option during checkout, selecting it may give your order priority during our internal processing queue and may also include shipping protection.
Priority processing does not guarantee a specific delivery date.
Transit time may still be similar to standard shipping because final delivery is handled by third-party carriers and may be affected by customs, local delivery conditions, destination, or other external circumstances.
The exact availability and cost of Priority Insured Shipping will be shown during checkout where applicable.
6. Split Shipments
Some orders may be shipped in more than one package.
This may occur when:
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products are stored at different fulfillment locations;
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items become ready for shipment at different times;
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different carriers are required; or
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logistical considerations make separate shipment more efficient.
If your order is split into multiple packages, the packages may arrive on different dates.
Where available, separate tracking information may be provided for each shipment.
7. Order Tracking
Once your order has shipped and tracking information becomes available, we will normally send you a shipping confirmation email containing your tracking number or tracking link.
Tracking information may take approximately 3–7 days after shipment to begin displaying meaningful updates, depending on the carrier and shipping route.
You may also check your tracking information through 17TRACK using the tracking number provided in your shipping confirmation email.
Please note that tracking updates are generated by the relevant carrier and may not always occur in real time.
If your tracking information has not updated for an extended period, please contact us at support@coagulatus.com and provide your order number and tracking number.
8. Shipping Delays
Delivery may take longer than the estimated period due to circumstances such as customs processing, carrier delays, public holidays, severe weather, remote delivery areas, temporary transportation disruptions, unusually high shipping volumes, or other events outside our reasonable control.
We will make reasonable efforts to process orders promptly, but estimated shipping times should not be treated as guaranteed delivery deadlines unless expressly stated otherwise.
If your shipment appears significantly delayed, please contact our customer support team so that we can review the available tracking information and assist with the next appropriate step.
9. Customs and International Orders
International shipments may be subject to customs inspection and processing in the destination country.
Customs procedures may result in additional delivery time.
Depending on the destination, customers may also be responsible for customs duties, import taxes, brokerage charges, customs-processing fees, or other government or carrier charges unless checkout expressly states that these charges are included.
These charges and customs-processing times are generally determined by the relevant authorities or service providers and are outside our direct control.
10. Changing an Order or Shipping Address
If you need to change your order details or shipping address, please contact us at support@coagulatus.com within 24 hours of placing your order.
Please include your order number and clearly describe the requested change.
If your order has not yet entered fulfillment or been shipped, we will make reasonable efforts to accommodate your request.
However, changes are not guaranteed, even when requested within 24 hours, because some orders may begin processing shortly after they are placed.
Once an order has entered fulfillment, been transferred to a shipping partner, or been shipped, we may no longer be able to modify:
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the shipping address;
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product selection;
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size;
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color;
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quantity; or
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other order details.
Please review all order and shipping information carefully before completing checkout.
11. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because the address provided was incorrect, incomplete, or otherwise undeliverable, additional shipping charges or other costs may apply if reshipment is available.
If you notice an address error after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed after the order has entered fulfillment or shipment.
12. Lost or Damaged Shipments
If your package appears to be lost in transit or arrives damaged, please contact us at:
Please provide your order number, tracking number, a description of the issue, and supporting photos where applicable.
We will review the available carrier and order information and determine the appropriate next step under our applicable Shipping Policy and Return & Refund Policy.
Please do not discard damaged packaging or shipping labels until your inquiry has been reviewed, as photos or other information may be needed.
13. Contact Us
For questions about shipping, tracking, delivery, or order changes, please contact:
Brand: Coagulatus
Operating Company:
Qingchuang (Wuhan) Trading Co., Ltd.
Customer Support Email:
support@coagulatus.com
Customer Support Hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time (ET)
Emails may be submitted at any time. Messages are reviewed and answered during our published customer support hours.