Frequently Asked Questions

1. Do I Need an Account to Place an Order?

No. You may place an order as a guest if guest checkout is available.

Creating an account may make it easier to:

• check out more quickly;

• view eligible order information and order history; and

• manage certain account details.

If you choose to subscribe to our marketing communications, you may also receive information about new products, promotions, and special offers.

Creating an account does not automatically mean that you have subscribed to marketing emails unless you separately choose to do so.

2. What Payment Methods Do You Accept?

We accept the payment methods displayed as available during checkout.

Depending on your country, region, currency, device, and checkout eligibility, available payment options may include:

• PayPal;

• major debit and credit cards;

• Apple Pay; and

• Google Pay.

Supported card networks may include Visa, Mastercard, American Express, and other networks shown during checkout.

A payment method is available for your order only if it appears as an option on the checkout page.

For additional information, please review our Payment Methods Policy.

3. How Secure Is My Online Order?

We use secure website and checkout technologies designed to protect information transmitted during the ordering process.

Payment information is generally processed by the applicable payment service provider made available during checkout, such as PayPal, a card payment processor, Apple Pay, or Google Pay.

Coagulatus and Qingchuang (Wuhan) Trading Co., Ltd. do not generally receive or store your complete payment-card number, card-security code, PayPal password, Apple account password, or Google account password.

Payment providers may apply their own security checks, authentication procedures, fraud-prevention measures, and privacy practices.

4. Will I Be Charged an Exchange Rate or Currency Conversion Fee?

The currency displayed for your order may depend on your location, selected market, selected currency, or our store settings.

The total charged by us will be shown during checkout before you submit your order.

If your payment method uses a different currency, your bank, card issuer, PayPal, or other payment provider may convert the transaction using its applicable exchange rate.

Your payment provider may also charge:

• currency-conversion fees;

• foreign-transaction fees;

• cross-border processing fees; or

• similar charges.

These third-party fees are determined by your payment provider and are not controlled or collected by Coagulatus.

5. How Should I Enter My Shipping Address?

Please enter a complete and accurate shipping address that can be recognized by the postal service or delivery carrier in the destination country.

Your shipping information should include, where applicable:

• recipient name;

• street address;

• apartment, suite, or unit number;

• city;

• state, province, or region;

• postal or ZIP code;

• country; and

• a valid contact phone number where requested.

Do not intentionally replace, shorten, or alter letters or address details if doing so could make the delivery address inaccurate.

If our checkout requires a particular character format, please follow the instructions displayed during checkout while keeping the address as accurate as possible.

Customers are responsible for reviewing their shipping information before submitting an order.

6. Can I Change My Shipping Address After Placing an Order?

If you need to change your shipping address, please contact us at support@coagulatus.com as soon as possible and include your order number and the correct address.

If your order has not yet been processed or transferred for fulfillment, we may be able to update the address.

However, once an order has entered fulfillment, been handed to a carrier, or been shipped, we cannot guarantee that the shipping address can be changed.

If a carrier offers a delivery-redirection service after shipment, any availability, restrictions, or additional charges may be determined by the carrier.

Please review your shipping address carefully before completing checkout.

7. How Long Does Shipping Take?

Shipping time generally consists of:

• order processing time; and

• transit time after the package has been shipped.

Estimated delivery times may vary depending on:

• destination;

• shipping method;

• carrier;

• customs processing;

• public holidays;

• weather;

• local delivery conditions; and

• other circumstances outside normal carrier operations.

The applicable estimated shipping information for your order will be provided through our checkout, order information, or Shipping Policy.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

International shipments may also experience customs-processing delays.

Please review our Shipping Policy for current shipping estimates, conditions, and any applicable shipping charges.

8. How Can I Track My Package?

Once your order has shipped and tracking information is available, we will normally send you a shipping confirmation email containing your tracking number or tracking link.

You may use the provided tracking information to check the latest delivery status.

Tracking information may not update immediately after shipment because the carrier may need time to receive, scan, and process the package.

If your tracking information has not updated for an extended period or you believe there may be a delivery issue, please contact us at support@coagulatus.com and provide:

• your order number;

• your tracking number; and

• a brief description of the issue.

Our customer support team will review the available shipping information and assist you with the next appropriate step.

9. Will I Have to Pay Customs Duties or Import Taxes?

International orders may be subject to customs duties, import taxes, customs-processing fees, brokerage charges, or similar governmental or carrier charges.

Whether these charges apply depends on the destination country, the order, and applicable local rules.

If applicable duties or taxes are collected by us during checkout, they will normally be reflected in the checkout total.

Unless checkout expressly states that import charges are included, additional charges may be collected separately by customs authorities, shipping carriers, brokers, or other relevant parties.

Please refer to our Shipping Policy and Payment Methods Policy for additional information.

10. What Should I Do If an Item Is Missing From My Order?

If your package has been delivered but an item appears to be missing, please check:

• all packaging materials;

• any separate compartments or inner packaging;

• your order confirmation; and

• whether the order was shipped in more than one package.

If an item is still missing, contact us at support@coagulatus.com as soon as reasonably possible.

Please include:

• your full name;

• order number;

• the name of the missing item;

• a description of what you received; and

• clear photos of the package, shipping label, and items received where available.

Our customer support team will review the order and available fulfillment information.

Depending on the circumstances and our review, an appropriate resolution may include replacement, reshipment, refund, or another solution permitted under our applicable policies.

11. What If My Package Is Delayed?

Carrier and customs delays can occasionally occur.

If your package has not arrived within the applicable estimated delivery period, please first review the latest tracking information.

If the tracking status appears unusual, has not updated for an extended period, or indicates a possible delivery issue, contact us at:

support@coagulatus.com

Please provide your order number and tracking number.

We will review the available information and, where appropriate, contact or assist with the relevant shipping or fulfillment provider.

Carrier, customs, weather, holiday, or other external delays may affect delivery time and are handled in accordance with our Shipping Policy.

12. How Do I Contact Customer Support?

For questions about your order, shipping, tracking, products, payments, returns, refunds, or other customer-service matters, please contact:

Email:
support@coagulatus.com

Brand:
Coagulatus

Operating Company:
Qingchuang (Wuhan) Trading Co., Ltd.

When contacting us about an existing order, please include your order number whenever possible.

You may also contact us through the contact form available on our website.

For additional information regarding processing times and support availability, please review our Contact Us page.