Contact Us

We’re here to help with questions about your order, shipping, tracking, returns, refunds, payments, products, or other shopping-related matters.

Before contacting our customer support team, we recommend checking our FAQ or Help Center, where you may find answers to common questions.

If you still need assistance, you can contact us through either of the following official support channels:

Please use the contact information above for customer service inquiries related to Coagulatus.

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may check the latest shipping status through 17TRACK by entering the tracking number provided in your shipping confirmation email.

Please note that tracking information may not appear immediately after shipment. Carriers may require additional time to scan the package and update the tracking status.

If your tracking information has not been updated for an extended period, please contact our customer support team and provide your order number and tracking number so that we can assist you.

Contact Customer Support

To help us review your inquiry efficiently, please include the following information whenever applicable:

  • Your full name

  • Your order number

  • The email address used to place the order

  • A clear description of your question or issue

  • Relevant photos or screenshots, if necessary

Providing complete and accurate information can help us locate your order and respond more efficiently.

Customer Support Hours

Our customer support hours are:

Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time (ET)

Our customer support team is unavailable on weekends and public holidays.

We aim to respond to most inquiries within one business day. During promotional periods, public holidays, or periods of unusually high inquiry volume, response times may be longer.

If you have not received our reply, please check your spam, junk, or promotions folder, as some email providers may automatically filter customer service emails.

To avoid delays, please do not submit multiple messages regarding the same inquiry unless you need to provide additional information.

Contact Information

Brand: Coagulatus

Operating Company: Qingchuang (Wuhan) Trading Co., Ltd.

Customer Support Email:
support@coagulatus.com

Business Address:
2nd-3rd Floor, Building 9, Phase II, Shimao Jinxiu Changjiang C3 Plot, No. 192 Binjiang Avenue, Hanyang District, Wuhan City, Hubei Province (4) Commercial Room-3

Important Address Notice

The address above is the business address of Qingchuang (Wuhan) Trading Co., Ltd. It is not necessarily the designated return address for customer orders.

Please do not send products or returns to this address unless our customer support team has first provided you with return instructions and confirmed the appropriate return address.

Returns sent without prior authorization, or sent to an incorrect address, may experience delays and may not be processed properly.

If you wish to return an item, please contact us first at support@coagulatus.com and include your order number.

Contact Form

You may also contact us by completing the form below.

Name:
Email Address:
Order Number (Optional):
Subject:
Message:
Attachment (Optional):

Please provide as much relevant information as possible so that our customer support team can assist you efficiently.

By submitting this form, you acknowledge that the information you provide will be used to review and respond to your inquiry in accordance with our Privacy Policy.

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