Payment terms

Coagulatus is an online retail brand operated by Qingchuang (Wuhan) Trading Co., Ltd.

Unless otherwise expressly stated during checkout, Qingchuang (Wuhan) Trading Co., Ltd. is the seller and contracting entity for purchases made through the Coagulatus website.

This Payment Methods Policy applies to orders placed on or after the Effective Date shown above and should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

1. Accepted Payment Methods

We accept the payment methods displayed as available during checkout.

Depending on your country, region, currency, device, browser, and other eligibility requirements, available payment methods may include:

  • PayPal

  • Major debit and credit cards

  • Apple Pay

  • Google Pay

Supported card networks may include Visa, Mastercard, American Express, and other card networks displayed during checkout.

The payment methods shown during checkout for your specific transaction are the payment methods currently available for that order.

The availability of a particular payment method may depend on:

  • your country or region;

  • your selected currency;

  • your device and browser;

  • your bank or card issuer;

  • your payment-account eligibility;

  • the payment services enabled for our store; and

  • applicable security, regulatory, or legal requirements.

A payment option should not be considered available for a particular transaction unless it is displayed during checkout.

Apple Pay and Google Pay, for example, may only appear when your device, browser, region, account, and payment method satisfy the applicable eligibility requirements.

Unless expressly displayed during checkout, we do not accept cash, personal checks, direct bank transfers, cryptocurrency, or cash-on-delivery payments.

2. Payment Processing

Payments are processed securely through the payment service providers made available during checkout.

Depending on the payment method selected, payment processing may involve:

  • PayPal;

  • a debit or credit card payment processor;

  • Apple Pay;

  • Google Pay;

  • your bank or card issuer;

  • fraud-prevention or identity-verification providers; and

  • other payment-security or transaction-processing providers necessary to complete the payment.

Where Stripe is the applicable payment processor for a transaction, the relevant card payment may be processed through Stripe.

The specific payment provider available to you may vary depending on your location, payment method, and our checkout configuration.

Coagulatus and Qingchuang (Wuhan) Trading Co., Ltd. do not generally receive or store complete payment-card numbers, card-security codes, PayPal passwords, Apple account passwords, or Google account passwords.

Payment information submitted through checkout is handled by the applicable payment provider in accordance with its own terms, privacy practices, and security requirements.

3. PayPal

If PayPal is displayed and selected during checkout, you may be redirected to PayPal or presented with a PayPal payment interface to authorize your transaction.

PayPal may require you to:

  • sign in to your PayPal account;

  • select an eligible funding source;

  • confirm your billing or delivery information; and

  • authorize the payment.

PayPal availability and eligibility are determined in part by PayPal and may depend on your country, currency, account status, and selected funding source.

Any PayPal-specific currency conversion, account restriction, authorization requirement, or other PayPal service condition is subject to PayPal's applicable terms.

4. Debit and Credit Card Payments

If card payment is available during checkout, supported debit and credit cards may be accepted through our applicable payment processor.

You may be required to provide:

  • the cardholder's name;

  • card number;

  • expiration date;

  • card-security code;

  • billing address; and

  • additional verification information requested by the payment processor, bank, or card issuer.

Your bank, card issuer, or payment processor may require additional authentication, including 3D Secure or similar security verification.

A card transaction is not considered successfully completed unless the required authorization has been obtained.

5. Apple Pay and Google Pay

Apple Pay or Google Pay may be available where supported by our checkout and where your device, browser, region, account, bank, card issuer, and payment method satisfy the applicable eligibility requirements.

Payments made through Apple Pay or Google Pay may require device or account authentication before authorization.

The availability of these services is determined by both our checkout configuration and the applicable payment provider.

6. Order and Payment Authorization

When you submit an order, your selected payment method may be authorized or charged for the total amount displayed during checkout.

Receiving an automated order-confirmation email means that we have received your order information. It does not necessarily mean that the order has been finally accepted or dispatched.

We may decline, hold, or cancel an order where reasonably necessary, including when:

  • payment cannot be authorized;

  • payment or billing information appears incorrect;

  • additional payment verification cannot be completed;

  • a transaction appears unauthorized or fraudulent;

  • a product becomes unavailable;

  • an obvious pricing or product-information error has occurred;

  • delivery cannot be provided to the selected destination; or

  • processing the transaction would violate applicable law or payment-provider requirements.

If an order is cancelled after an eligible payment has already been captured, the applicable amount will be refunded in accordance with our Return & Refund Policy.

7. Currency and Additional Payment Charges

The currency displayed during checkout may depend on your location, selected market, selected currency, or our store configuration.

Your bank, card issuer, PayPal, or another payment provider may impose charges such as:

  • currency-conversion fees;

  • foreign-transaction fees;

  • cross-border processing fees; or

  • other provider-specific charges.

Unless expressly stated otherwise, these third-party charges are not imposed or collected by Coagulatus or Qingchuang (Wuhan) Trading Co., Ltd.

8. Taxes, Duties, and Import Charges

Any shipping charges or taxes collected directly through our checkout will normally be shown before you submit your order.

For international orders, customs duties, import taxes, brokerage charges, customs-processing fees, or similar governmental charges may apply.

Unless checkout expressly indicates that such charges are included, they may be assessed separately by customs authorities, shipping carriers, brokers, or other relevant authorities.

9. Declined or Unsuccessful Payments

If a payment is declined or cannot be completed, please verify:

  • your payment information;

  • your billing address;

  • available funds or credit;

  • online or international transaction permissions;

  • any verification request from your bank or payment provider; and

  • whether another payment option is available during checkout.

Repeated payment attempts may result in temporary authorization holds imposed by your bank or payment provider.

If you continue to experience payment problems, please contact your bank or payment provider first where appropriate, or contact our customer support team at support@coagulatus.com.

10. Fraud Prevention and Payment Verification

Orders may be reviewed using automated or manual fraud-prevention and payment-verification procedures.

Where reasonably necessary, we may request additional information to:

  • verify that a transaction is authorized;

  • confirm billing or shipping information;

  • prevent fraudulent activity; or

  • comply with payment-provider or legal requirements.

We will not ask you to send your complete card number, card-security code, PayPal password, Apple account password, or Google account password by email.

Please do not submit complete payment credentials through our customer-support email or contact form.

11. Refunds

Approved refunds are normally issued to the original payment method used for the relevant transaction.

Depending on the original payment method, this may include:

  • the original PayPal transaction;

  • the original debit or credit card;

  • the payment card associated with an Apple Pay transaction; or

  • the payment method associated with a Google Pay transaction.

After a refund has been issued by us, additional processing time may be required by the payment provider, bank, or card issuer before the refunded amount appears in your account.

Refund eligibility, processing conditions, and applicable timeframes are governed by our Return & Refund Policy.

12. Changes to Payment Methods

Payment methods offered through our store may change from time to time.

The addition or removal of a payment method does not necessarily affect orders that were successfully placed before the change.

For each new transaction, the payment methods displayed during checkout at the time the order is submitted will determine the payment options available for that transaction.

We may update this Payment Methods Policy when our payment arrangements, checkout services, business operations, or applicable requirements change.

The current version will display its latest revision date at the top of this page.

13. Payment Support and Merchant Information

Brand: Coagulatus

Seller / Operating Company:
Qingchuang (Wuhan) Trading Co., Ltd.

Customer Support Email:
support@coagulatus.com

Business Address:
2nd-3rd Floor, Building 9, Phase II, Shimao Jinxiu Changjiang C3 Plot, No. 192 Binjiang Avenue, Hanyang District, Wuhan City, Hubei Province (4) Commercial Room-3

Customer Support Hours:
Monday through Friday
9:00 a.m. to 5:00 p.m. Eastern Time (ET)

Emails may be submitted at any time. Customer-service inquiries are reviewed and answered during our published support hours.